Coping With Difficult People

This workshop has been cancelled.  We appologize for the inconvenience. 

Have you noticed that some people you work with are incredibly disagreeable, abrasive, uncooperative, unreasonable and even volatile? Is their rude, crude, ignorant, arrogant, insufferable and intolerable “attitude” and behaviour the cause of employee turnover, low morale and reduced productivity for everyone including themselves? Some people are difficult some of the time and some are difficult all of the time. All of them have the ability to destroy your day in the blink of an eye! Avoiding them is usually not an option. Knowing how to handle their frustrating and disruptive behaviour is one of the most important skills you can have. This session incorporates a variety of techniques, skills and approaches that will help you to develop and practice healthier responses to those who are making your life miserable.

Learning objectives:

• Strengthen relationships
• Identifying and understanding the behaviour of people
• Exploring, understanding and evaluating your reactions to difficult people
• Become less of a target by recognizing your defensive reactions
• Know what to say or do in order to respond appropriately
• Diffusing emotionally charged situations
• Learn to say “No”
• Resolve conflicts and deadlocks with difficult people through assertiveness and active listening

Who should attend? Managers, supervisors, team leaders and every person who wants to feel more comfortable when confronting inappropriate behaviours in the workplace

Instructor: Michael MacLean

Professional, passionate and knowledgeable, Michael MacLean (CRHP, CEC) is a compelling speaker and an award winning seminar leader who has delivered over 1000 presentations and seminars to organizations, associations and conferences throughout the United States, Canada, and the United Kingdom. Drawing on an extensive corporate background that spans the spectrum from start up operations to Fortune 500 corporations, he has built a solid foundation of knowledge in such diverse areas as international sales and marketing, management and human resources. For the past fifteen years, Michael has been dedicated to building the essential knowledge, skills and behaviours necessary for managers and supervisors to succeed in today's competitive global marketplace. He specializes in the areas of effective leadership, communication, supervision, strategic planning, conflict resolution, successful negotiation, high performance teams and balancing multiple priorities. Michael has the ability to translate the best current thinking and practices into practical business skills and solutions. He provides a wealth of useful information, real-life experiences, and creative solutions, which can be immediately applied in the workplace. He is a Certified Executive Coach (CEC) and a member of the adjunct faculty of l’Université de Moncton, the University of New Brunswick and the Canadian Management Centre.

Location: Moncton

Date: March 23, 2010

Time: 9:00 am – 4:30 pm (1 day)

Maximum number of participants: 20

Registration Fee: $295 + HST (including nutrition breaks)
Please register at least 2 weeks prior to the date of this workshop

This workshop has been cancelled.  We appologize for the inconvenience.