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Université de Moncton
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Étudiantes et étudiants hors campus
Titre du poste : New Grad Analyst Position
Campus : Moncton
Type : Étudiantes et étudiants hors campus
Fonction et information générale : Who are we?

No, seriously though.
TSI Auto Solutions Inc. optimizes business efficiency with its automated data management and reporting solutions, and extensive portfolio of professional services. It’s suite of innovative services provides critical insights for a wide range of industries including Automotive OEMs, Multi-Franchise Owners, and Dealer Groups.
TSI is recognized as one of the premiere automotive business intelligence solution providers in the world with over 10,000 users in North America and Asia Pacific.
TSI Auto Solutions is looking for a new grad with a vision of change and a passion for developing solutions in a client-focused environment to join our growing team. This position will report directly to TSI’s Client Solutions Manager.

Who do we need?
You made it past “Who are we?”! We are starting to like you.
You have vision! The Client Services Team is the voice of the user and end customer and must be passionate about the user experience, responding to user / client concerns and have strong KPI’s in place to monitor and control customer feedback and problem resolutions.
You constantly have ideas on how to develop better services and client/customer experiences and can with others to turn these ideas into reality. A willingness to get multiple teams working together to create out-of-this-world customer support.

Position Overview

Now we are talking!
The primary focus of this position is to ensure the customer support experience is superior and well managed through internal Key Performance Indicators including constant process improvements and communications. The individual will utilize analytical processes and statistical methodologies to solve business problems. This position will focus on analyzing
data and account maps, charts, and/or reports to summarize key findings. The individual in this role would be required to leverage his or her technical skills to independently execute tasks with high quality for our clients. Developing an understanding of TSI`s proprietary
Dealer Information Network (DIN™) is fundamental and TSI software (including; eComposite™, eContact™, ePlan™, and eGroups™) will be used. The position will also support other analyses as necessary.
Exigences : Essential Duties and Responsibilities
Before you apply, you should know we do have some expectations. Duties and responsibilities include, but are not limited to:
Respond to inquiries from client on their financial software implementation
Train/ communicate to the client or how to utilize the software (interpret reports, print reports, create reports) or escalate issues/ errors as per our support and escalation procedures to third level support
Maintain and document all back and forth communications with the client and respond to all client requests in French or English depending on the client preference within documented service level agreement time frames
Leverage technical skills to independently execute tasks with high quality for our clients
Plan, organize, develop and deliver projects per client requests within the given time schedule
Attend to client requests for meetings both ad-hoc or scheduled
Develop an understanding of our proprietary financial product suite, our clients and how clients use the software
Able to understand and evaluate client requirements independently
Communicate client requests to other staff members
Replicate issues and assign to development personnel accordingly, respond to clarifications and convey clarifications to the client
Analyze data and prepare account maps, charts, and/or reports to summarize key findings
Assess dealer operating performance by analyzing dealer financial statements, edit checks, and reports
Conduct financial analysis of dealers using financial statements and reports
Utilize Microsoft Excel, Microsoft SQL, and Microsoft Access to analyze and manipulate large sets of data.
Identify and assist in implementation process improvements to ensure continuous improvement and to maintain best-in-class services
Manage own time to ensure work effort is aligned with assigned priorities and high rate of utilization.
Ensure quality control standards are adhered to
Perform onsite training or webinar training as required for clients and internal staff on the software

Qualifications Skills and Competencies
Are you still there? We do have a few more items on the checklist.
Must hold a baccalaureate degree in either:
Automotive, business, accounting, or equivalent with strong technical emphasis from an accredited university.
Information Science, or other technical degree, from an accredited university / institution.
Must have excellent written and oral English language skills; French skills would be considered an asset
Proficiency with Microsoft Word, and advanced Excel skills (charting, graphing data, pivot tables, filtering sorting, formatting data)
Ability to prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities. Be able to provide some examples of ability to manage priorities and own time and to be a self-starter
Ability to analyze problems and identify alternative solutions; strong evidence of an analytical mind (high grades in math/ computer science/ accounting, previous work terms in IT or financial analyst roles)
Evidence of customer focus; ideally having some experience working in a customer facing role (retail, restaurant)
Comfortable working in a small, fast paced technical environment with changing priorities
Ability to work flexible work schedules, some evening work required
Some experience working with SQL, Access would be considered an asset
Experience working in an automotive dealership would be valuable

TSI Core Competencies
Congratulations for getting to the finish line! We are assuming you will be applying for this position now. We are quite excited to meet you!
Ability to communicate effectively and inspire passion and a shared vision
Is future-focused in challenging the status quo and being a catalyst for change
Builds collaborative relationships and effective teams across the organization
Deals with issues (people, customer, process) quickly and directly Demonstrates high energy, determination and flexibility
Be a TSI ambassador within the automotive and business community

To apply : https://tsiautosolutions.com/careers/view/new-grad-analyst/
Fermeture du concours : 26 janvier 2019
Personne ressource :MICHELLE PALMER
No. de téléphone : 1.866.724.6200 ext. 222
Mise à jour faite le mardi 22 janvier 2019
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