Université de Moncton
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Themes and Program Structure

This program is divided into nine workshops and is organized in such a way as to enable a gradual acquisition of knowledge and skills.

Personal Manager Profile: Insights®Discovery

The Insights®Discovery module consists of a detailed personality analysis inspired by the work of Carl Jung. By answering an individual questionnaire, you will obtain valuable information on your management style and communication style, while benefitting from practical advice that will allow you to better understand the different behaviors of your work colleagues. By the end of the module, with a better understanding of how you and your colleagues function at work, you will be able to refine your ability to work in a team.

  • Understand your unique personality.
  • Understanding and anticipating the behaviors of your work colleagues.
  • Develop your interpersonal skills in order to improve your personal and professional relationships.
  • Implement new communication techniques to solve issues that occur within work teams.
  • Apply this new knowledge to your role as a manager.

Teamwork and Leadership

Workplace performance management is often assessed in terms of employee efficiency. However, the manager does exert a great influence in this matter, sometimes more so than any other individual. Employees admit that their immediate supervisor’s level of integrity determines in great part their commitment and motivation in the workplace. This session will address managerial behavior in the implementation of integrity. By the end of this training, you will be able to recognize integrity-based behavior demonstrated in leadership and teamwork, apply the principles of integrity when communicating and understand how integrity can impact colleague motivation.

  • Recognize behaviors founded on integrity in leadership and teamwork.
  • Develop leadership skills that will allow you to positively influence your employees' performance.
  • Understand how integrity can influence your colleagues’ motivation.
  • Recognize the required behaviors to create and manage a high-performance team.
  • Apply the principles of integrity when communicating.

Prevent and Manage Conflicts

When the same people have been working together for a number of years, conflict is certain to arise in the workplace. When these conflicts remain unresolved, they can become extremely costly for both the individual and the team. For this reason, it is always a good investment to provide training with respect to the skills and techniques required to prevent and resolve conflict in the workplace. In this module, you will examine your personal strategies for preventing and resolving conflicts, identify how you intend to use your assets and list conflict resolution strategies that you will be able to put into practice at work.

  • Become aware of the different sources of conflict.
  • Recognize your role as a manager in conflict management.
  • Master several conflict management strategies.
  • Apply the behavior evaluation method in conflict situations.
  • Choose the best tools to use according to the conflict situation you aim to resolve.

Cultural and Intergenerational Diversity Management

Intercultural relations are increasingly more prevalent in today’s business environment. This seminar will introduce you to various situational challenges involved in intercultural business relationships as well as the techniques that will permit you to deal more effectively with these situations.  You will be briefed on the communications protocols and specificities which govern these interactions.  Key competencies and skills which are required to deal successfully with associated and clients from various cultural backgrounds will also be covered. Today's work environment presents never seen before intergenerational challenges. In this environment, there are at least four different age groups, and harmony between the different generations is not automatic. These intergenerational differences are significant and often cause issues that warrant in-depth consideration. Knowing the particularities of each generation, and knowing how to manage how they complement each other is a big issue for any manager. Practical examples and interactive case studies will allow you to efficiently deal with generational confrontations, as well as learn how to maximize the potential of every member on your team.

  • Recognize the characteristics of the different generations working in today's workforce.
  • Having a better understanding of the preferences and values that motivate the four intergenerational groups.
  • Adapting your management methods to the particularities of each generation.
  • Ensuring that generational differences become an added value within a work team.
  • Maximizing the potential of every member of a multigenerational team.
  • Name the components of culture and its special features.
  • Define the elements that influence cultural specificity.
  • Identifying and applying the skills and abilities necessary to be efficient in your intercultural relationships.
  • Evaluate the appropriateness of specific communications techniques in dealing with individuals of various cultural background.
  • Using your appreciation for the phenomenon of culture in your business relationship processes.

Effective Delegation and Positive Confronting Techniques

  • State the nature and the importance of a task and define the expected results.
  • Book follow-up meetings and agree on the level of frequency and intensity of the monitoring.
  • State the boundaries of authority devolved
  • Understand the six-step process that will transform the undesirable situation, while preserving the integrity of the individual involved.
  • Identify ways of engaging staff to become much more receptive to feedback and more likely to change their approach, encouraging them to minimize toxic behaviors, and be part of a more peaceful, productive and courteous work atmosphere.

Recruit and Retain the Right Employee

Recent difficulties in the recruitment and retention of competent employees have created the need for business owners and managers to rethink their recruiting and employee loyalty practices. This workshop will enable you to have another look at your recruitment and selection strategies in light of your employment brand, to design effective recruitment tools for today’s market and to make your selection process more rigorous. You will also receive tools to refine your employee loyalty practices so as to retain your most diligent and competent employees by applying techniques that are well-suited to today’s labour market.

  • Define your employment brand.
  • Identify the most appropriate tools to select employees to fulfill your organizational needs.
  • Clarify the factors that enhance or compromise your ability to retain your best employees.
  • Enumerate the most appropriate retention techniques and practices for your needs.
  • Develop a retention plan for your employees.

Creative Management

In the past years, several studies have shown that the most innovative organizations are also the most profitable ones. There seems to be a correlation between innovation, low employee turnover and high job satisfaction. In this regard, informed managers notice that they have to promote creativity within their teams. This module will first explore why innovation is important within organizations, both private and public. Using a model, you will examine the various management and organization styles that best help to grow innovation and creativity, while acquiring specific tools and techniques to promote creative thought.

  • Discover how the work environment can benefit from innovation and creativity.
  • Identify organizational styles and modes of managing existing staff.
  • Clarify which organizational and personal styles best support creativity.
  • Define the most common distinctive features of creative people.
  • Apply creativity techniques to various problems that occur in the work place.

LEAN Management: Optimizing Productivity

Over time, a company’s operations evolve in response to changing markets, employee turnovers and sectorial constraints. The reality of continuous change, in turn, leads to modifications to the value chain. These modifications, which may indeed be positively viewed, can detract from your company’s strategic goals. As a result, operation costs increase, deadlines are extended, and internal and external customers’ satisfaction diminishes. This happens for a simple reason: the bigger picture is not taken into account before the value chain is modified. This workshop will enable you to improve your company’s operations and ensure that your improvement plan is aligned with your strategic plan. Chain optimization will allow you to understand your current situation and determine your potential for improvement. It will also allow you to rapidly identify solutions to eliminate any sources of waste in your production process.

  • Understand the principles of the LEAN process and the notion of added value.
  • Put forward an organizational diagnosis with a view to the implementation of a LEAN approach.
  • Design a plan to implement a LEAN approach.
  • Familiarize yourself with the basic tools of a LEAN approach.

Change Management: Overcoming Resistance

This workshop is designed to ensure that you have the knowledge and skills to effectively lead and support change initiatives. It is based on research and best practices that are then translated into practical and proven strategies for success in the workplace. Particular emphasis is placed on the work of John Kotter, one of the leading authorities on change management principles and practices.

  • Articulate a vision for a change initiative.
  • Develop and implement a change management plan.
  • Identify and address resistance to change.
  • Engage and empower people to act.
  • Institutionalize the change.
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