Marc-André, a partner with Direcsys, has more than 20 years of experience helping companies achieve their goals. Building on a strong foundation as a Certified Black Belt in Lean Sigma and Train the Trainer, Marc-André is passionate about helping business leaders improve their quality and productivity while eliminating waste within their business processes. Diversity and depth are keywords that describe Marc-André’s background. He uses his enormous personal energy to generate contagious enthusiasm for change. He has applied Lean and Six Sigma methods to achieve improvements for custom and mass production environments in manufacturing and service industries. Marc-André is accountable for client results and leads client teams in their deployment of continuous improvement best practices. As an experienced Train the Trainer, he has conducted strategic planning sessions to develop detailed deployment action plans. Fluent in French and English, Marc-André has trained and coached hundreds of supervisors in managing for results skills. He has proven his ability to lead diverse multicultural teams to accomplish extraordinary results. Marc-André holds a bachelor degree in Business Administration with a major in Finance. He recently completed the Project Manager Certification from PMI, his Black Belt Six Sigma certification, with honours, from Breakthrough Management Group – a global leader in Six Sigma consulting, training and software support tools.
Donald Arsenault is a retired professor and former director of the School of Kinesiology and Recreation at the Université de Moncton. He was also a visiting professor at the Université de Limoges in France from 1990 to 2002. He taught for more than thirty-seven years and was responsible for professional staff training for three years. He obtained his coaching certification from the Center for Management and Organizational Effectiveness. In 2001, he obtained certification to offer Insights Discovery, an experiential program for personal discovery and interpersonal relationships. In 2007, he was certified by FranklinCovey Canada to facilitate The 7 Habits of Highly Effective People training program. Since 2001, he has been managing Consultation JARDA and facilitates one or two-day modules on communication, leadership, performance management, coaching, self-management, change management, working as a team, motivation, Insights Discovery and creative management. He was named instructor of the year on ten occasions.
Monique has over 20 years of experience in human resources and is known for her strategic skills in labour relations, where her goal is to enhance individual and corporate effectiveness and productivity. She is recognized as a skilful integrator: she strives to align human resources, systems and organizational processes. Monique has worked in both the public and private sectors. Her experience in human resources extends to organizational design, human resources planning, labour relations (approaches, strategies, conflict resolution, harassment and grievances), compensation strategies (including evaluation and performance programs), recruitment, safety, guidance, and wellness program management. She has also led group sessions on topics that include conflict resolution, stress management, work-life balance and teamwork. Professional credentials: Certified Human Resources Professional, Psychotherapist (Certified Canadian Counsellor), Naturopath and Fitness Leader. Monique graduated with a Bachelor’s degree in Psychology, followed by a Master’s degree in Guidance and Counselling. She also holds a certificate in Negotiation, Mediation and Dispute Resolution from St. Mary's University. She is certified in several fields, including lead management, emotional intelligence, the Myers-Briggs Personality Type Indicator, and stress management. Monique is passionate about promoting individual, organizational and community well-being. An active and energetic person herself, she takes pleasure in inspiring excellence.
Serge Langis (B.Sc., 1976; MBA, 1978 Université de Moncton) was the General Director of International Commerce and Investment at the Atlantic Canada Opportunities Agency (ACOA) from 2001 to 2007. During the course of his career in the federal public service he was a senior international trade and investment officer and senior entrepreneurship development officer at ACOA, regional director of human resources (Transport Canada and Canada Post) and a commercial delegate at the Department of Foreign Affairs and International Trade. He has also worked in the private sector. He was the founding president of various businesses including Robilan Imports (wine and spirits importer), Serlan Consulting (management consulting firm), Marco Polo Imports (gourmet foods importer) and Boutique Chérie salons (imported cosmetic products and services). Serge is presently a part-time professor at the Université de Moncton in the Masters in Business Administration and Masters in Public Administration programs. He has been the director of the Assomption Center for Research and Development within the Faculty of Business at the Université de Moncton since September 2011.
Pol François Vincter is a consultant in the fields of organizational development and personnel development. He has worked as a manager, a program creator, a group facilitator and a project development officer across Canada and overseas. Pol completed, in 1972, a Bachelor in sciences (chemistry and mathematics) at the Université Sir George Williams in Montreal. He then completed two additional years in electrical engineering and advanced mathematics to satisfy his passion for wind turbines, long before they were popular. During the last 28 years, Pol has pursued a continuous learning strategy, particularly in the fields of cultures, and of Japanese methods of managing structure and roles to build organizations that are focused on quality. Working both in the private and public sectors, Pol has obtained for 3 consecutive years the President's Award of the Université de Moncton and of the University of New Brunswick, awarded to the best instructor in the field of leadership development in the public service. Working diligently, Pol enthusiastically utilizes his aptitude as a leader, communicator and facilitator of group dynamics. His workshops are designed to meet the specific needs of his clients.
Carolyn Watson is a Bilingual Senior Human Resources Professional offering 20 progressive years of experience providing high-level management and guidance in a variety of industries including IT, gaming and lottery, government and finance. Her ability to function as a successful strategic HR business partner has helped her gain the reputation of a trusted advisor. She has developed and implemented successful human resource management strategies and programs supporting organizational, departmental and individual mandates. Her consultative approach enables her to provide solid coaching, leadership development and HR advisory services to inspire leaders and teams to high level performance and success. Areas of expertise include: coaching, facilitation, training, investigations, career transition, etc. As a seasoned human resources professional she has guided leaders and employees through group facilitation and one on one coaching. Topics include Team Building, Performance Management & Coaching, Dealing with Difficult Conversations, Change Management, Process Improvement, Leadership Styles & Workplace Climate. Her collaborations with Battah & Associates, LearnSphere Canada, NBCC and the Université de Moncton allow her to stay current on HR best practices. Motivated to bring tangible results, her approach enables her to understand the people, business and organizational needs through comprehensive information gathering and spending time with key stakeholders.