Program Themes
This program is comprised of 10 workshops and is organized in such a way as to enable a gradual acquisition of knowledge and skills.
Leadership, Teamwork and Communication
Recent upheavals across the world are forcing major changes in the way we function as a society. The modern leader/manager must be positioned at the forefront of any movement leading to change or evolution within her or his team according to this new reality.This workshop will allow you to get better acquainted with yourself and adopt new behaviours in order to become even more efficient in your interventions as a leader.
As leader/manager, you are constantly called upon to interact with others, be it with a colleague, a senior executive, or a member of the public.
We must, now more than ever before, recognize and accept the interrelation and interdependence of the four elements of human efficiency, particularly in the labour market: communication, leadership, team work, and problem-solving/decision-making. It is important for any modern leader or manager to know how to navigate these four elements on a daily basis.
This workshop will be offered in three virtual sessions. In the first session, we will attempt to answer the question “Who are you?” to further clarify your management style. We will also discuss the role and techniques of effective communication. During the second session, we will concentrate on the leadership and team work elements. The final session will focus on problem-solving and decision-making, and we will conclude with a summary of these four elements.
Objectives
- analyse your personality based on your role as a leader/manager and gain a better understanding of your team members;
- adapt your communication style;
- understand the difference between your role as a manager and as a leader;
- effectively use team work techniques; and
- apply problem-solving strategies by making decisions.
Managing Human Rights Issues
People in New Brunswick, as in the rest of Canada, are protected against various forms of discrimination, and human rights laws are legal instruments used to enforce compliance with these equality rights. This module will provide an overview of the characteristics protected by these laws, intervention sectors and the applicability of the legislation to your work environment. Through practical examples, participants will understand the principles of accommodation and undue hardship as well as various issues in terms of the rights and responsibilities of employers and service providers.
Objectives
- Understand the characteristics of discrimination protected by the human rights laws.
- Become aware of the various issues associated with protected grounds.
- Understand the rights and obligations of employers and staff on the different grounds.
- Select and develop the tools you need to facilitate the management of employers’ obligations.
- Ensure that differences become an added value within your team.
From Planning to Action: Successful Strategic Planning
Strategic planning is essential to all organisations and business. However, it is an arduous exercise that does not always lead to the desired results. Organizations are face significant challenges currently and in the coming years and a strategic planning exercise that works is required to meet your goals. A lot of money and time is invested in a strategic planning exercise and we all have an interest in assuring that the results of the exercise are effective.
Strategic planning should not be seen as an isolated exercise or one that will be done eventually, but rather as a concrete exercise that must be carried out every day. The strategic planning document must be alive and must guide the daily actions of your departments, your teams and your employees.
In this training session, you will be challenged to revise the way you think about strategic planning and its application in your organization. Through practical exercises, you will have the opportunity to put the learning into action and gain a different perspective on strategic planning.
Objectives:
At the end of this workshop, you will be able to:
- Follow the essential steps to successful strategic planning;
- Put in place the actions that are necessary to implement the elements identified in the strategic plan;
- Accompany your respective team members and your individual planning towards the elements of the strategic plan;
- Evaluate the results accomplished against the strategic plan and how to manage the situation based on the results;
- Communicate the elements of the strategic plan in a concise and effective manner.
Effective Delegation and Positive Confrontation Techniques
What happens if the manager does not immediately address an individual’s inadequate performance? How can one separate the person from his or her work, being courteous and respectful with the individual, while leveraging the work well done? This delicate balance between tact and constancy of effort requires a very good understanding of the method, good practice and the ability to give and receive positive feedback.
This two-part workshop will allow you to hone your supervisory skills with tools that will help you better interact with your employees to obtain results.
Objectives
- State the nature and the importance of a task and define the expected results.
- Book follow-up meetings and agree on the level of frequency and intensity of the monitoring.
- State the boundaries of authority devolved.
- Understand the six-step process that will transform the undesirable situation, while preserving the integrity of the individual involved.
- Identify ways of engaging staff to become much more receptive to feedback and more likely to change their approach, encouraging them to minimize toxic behaviors, and be part of a more peaceful, productive and courteous work atmosphere.
Staffing and Retention : Closing the Loop
Given the demographic changes in Canada, staffing and retention represents a significant challenge. We have gone from a labour market in which employees could count themselves lucky to have a job to one where employers can count themselves lucky to have employees at all, and be able to keep them.
In light of this new reality in the labour market, it is important to develop appropriate and efficient staffing practices. It is also important to enhance human capital management in order to grow employee retention within your organization as well as provide a workplace that corresponds to your vision. After all, an organizational culture and management practices which effectively grow employee retention will result in a decrease in your recruitment efforts while allowing your organization to become more attractive to future applicants.
Goals:
By the end of this workshop, you will be able to:
- develop a plan allowing you to identify your short, medium, and long term recruitment needs;
- properly define roles and adapt your selection process in order to increase your chances of hiring the applicants possessing the right skills for the position;
- implement active and reactive staffing strategies to get applicants who possess the right profile;
- understand the dominant factors that motivate people to remain at their job;
- define the organizational culture you wish to promote as well as the management practices that will allow you to shape it within your work place; and
- make management principles operational.
Prevent and Manage Conflicts
When the same people have been working together for a number of years, conflict is certain to arise in the workplace. When these conflicts remain unresolved, they can become extremely costly for both the individual and the team. For this reason, it is always a good investment to provide training with respect to the skills and techniques required to prevent and resolve conflict in the workplace. In this module, you will examine your personal strategies for preventing and resolving conflicts, identify how you intend to use your assets and list conflict resolution strategies that you will be able to put into practice at work.
Objectives
- Become aware of the different sources of conflict.
- Recognize your role as a manager in conflict management.
- Master several conflict management strategies.
- Apply the behavior evaluation method in conflict situations.
- Choose the best tools to use according to the conflict situation you aim to resolve.
Change Management: Overcoming Resistance
This workshop is designed to ensure that you have the knowledge and skills to effectively lead and support change initiatives. It is based on research and best practices that are then translated into practical and proven strategies for success in the workplace. Particular emphasis is placed on the work of John Kotter, one of the leading authorities on change management principles and practices.
Objectives
- Articulate a vision for a change initiative.
- Develop and implement a change management plan.
- Identify and address resistance to change.
- Engage and empower people to act.
- Institutionalize the change.
Optimizing your Team's Potential: Health and Well-Being at Work
This workshop offers a dynamic and interactive training session consisting of theories, questions to reflect upon, discussions, and experience sharing. During this full-day training session, you will gain awareness of the concepts of mental health and wellness in the workplace with the specific goal of allowing your team to reach its full potential and you to thrive as a manager. In order to promote the health of your employees and the performance of your work groups, the success factors and risk factors will be presented in 3 parts: individual, relational, and organizational. The topics addressed will include: lifestyle habits, emotional intelligence as a manager, interpersonal pollution for employees and leaders, the notion of congruence of perceptions, coherence and social support, and effective strategies to promote a healthy and optimal place of work.
This training session allows managers to be better prepared to eliminate the factors of “interpersonal pollution” and to promote health and wellness in the workplace as well as employee, work group and organizational productivity.
Objectives:
This training session will allow you to…
- Become aware of the challenges associated with mental health issues in the workplace;
- Understand the individual, relational and organizational factors related to the health, wellness and performance of employees and work groups;
- Become more familiar with the success factors and risk factors associated with health and performance in the workplace;
- Master the effective management strategies in order to reduce mental health issues and promote the wellness and productivity of employees and work groups.
By the end of this training session, the participant will be able to…
- Name the challenges related to mental health issues
- Analyse his or her workplace and identify problem areas
- Establish adapted strategies to solve problematic situations
- Promote strategies that foster healthy workplaces, employee health and wellness, and work group effectiveness