Municipal Management Training Program

Striving for Excellence!

Municipal Management Training Program

Université de Moncton

Municipal Management Training Program

Striving for Excellence!

Municipal Management Training Program

Université de Moncton

Mastering the Art of Communication in Delicate Management Situations

Mastering the Art of Communication in Delicate Management Situations

Have you ever had to deal with a disgruntled employee? How do you go about explaining to a member of your team that their request for work leave was rejected? How would you notify someone that their position was terminated? What is the best intervention method in cases of inappropriate behaviour? Which form of communication is best for complaints or grievances?

In every place of work, communication (talking, writing, reading and listening) remains a critical tool for interaction and collaboration.

Nevertheless, when communication becomes particularly delicate, the leader/manager must be able to adapt according to the needs of the person and the circumstances.

Are you a good communicator? How do you know? This training session will help you discover new ways to manage these delicate interventions. We will review the basic notions of communication as well as discuss virtual communication.

Goals:

By the end of this workshop, you will be able to:

  • describe your usual style of communication;
  • identify your strengths and challenges with speaking, writing, reading and listening;
  • choose three strategies to work on in order to improve your communication skills;
  • use Marshall Rosenberg’s method of nonviolent communication;
  • apply a few delicate communication models; and
  • use new intervention techniques in delicate management situations.

Location/Delivery Method: Virtually (Zoom)

Duration: 6 hours

Schedule: March 9 and 10, 2022, from 9 a.m. to 12 p.m.

Fees : $275 + HST

Continuing Education Units (CEU's): 0,6

Trainer: Donald Arsenault

Donald Arsenault is a retired professor and former director of the School of Kinesiology and Recreation at the Université de Moncton, where he taught for more than thirty-seven years and was responsible for professional staff training for three years. He was also a visiting professor at the Université de Limoges in France from 1990 to 2002. He obtained his coaching certification from the Center for Management and Organizational Effectiveness. In 2001, he obtained a certification to offer Insights Discovery, an experiential program for personal discovery and interpersonal relationships. In 2007, he was certified by Franklin Covey Canada to facilitate The 7 Habits of Highly Effective People training program. Since 2001, he manages Consultation JARDA and facilitates one or two-day workshops on communication, leadership, performance management, coaching, self-management, change management, working as a team, motivation, Insights Discovery and creative management. He was named instructor of the year on ten occasions.

Registration for upcoming sessions is now open on the fc.umoncton.ca website.

Sign up here